Shipping Conditions
Payment and dispatch
The following terms and conditions apply:
The products are delivered all over the world.
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
We charge a flat shipping fee of 2,95 € per order.
Deliveries to foreign countries:
We charge shipping costs for deliveries to foreign countries on the basis of the order value (gross product value):
Delivery periods
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 7 working days, for deliveries abroad
within 2-8 working days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made.
The delivery date for the complete order will be the same as that of the article with the longest delivery time.
Accepted Payment options- Payment via SEPA direct debit- Payment via credit card- Payment by instant bank transfer (via Klarna)- Payment by invoice (via Klarna)- Payment via Google Pay- Payment via Apple Pay
Further details on payment
When paying by SEPA direct debit, you authorize us by issuing a corresponding SEPA mandate to collect the invoice amount from the
specified account.
You will receive a pre-notification at least 5 days before the date of direct debit collection. Please note that you are obliged to ensure sufficient
funds in the account on the announced date.
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.
In case of questions, please contact us at the contact details mentioned in the Legal Notice.
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What payment methods do we accept?
We accept the following payment methods:
-SEPA direct debit
-Credit card (via Klarna)
-Bank transfer (via Klarna)
-Purchase on invoice (via Klarna)
-Google Pay
-Apple Pay
-American Express
Do you ship internationally?
Yes, we offer worldwide shipping.
How much does shipping cost?
-Germany: €2.95 per order
-International: Shipping costs depend on the total order value.
How long does delivery take?
-Germany: 3-7 business days
-International: 2-8 business days after order confirmation (depending on the payment method).
Please note that deliveries do not take place on Sundays or public holidays.
Can I return my order?
Yes, you have the right to withdraw from the contract within 14 days without giving any reason.
How do I initiate a return?
To exercise your right of withdrawal, please contact us at:
support@chasebuddy.com
When will I receive my refund?
We will refund the payment within 14 days of receiving your cancellation request. We may withhold the refund until we receive the returned goods or proof that you have sent them.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective.
How can I contact customer support?
You can reach us via email at: support@chasebuddy.com