GTC

Standard Business Terms and customer information
 I. Standard business terms
 § 1 Basic provisions
 (1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (Santino Schenkwitz) via the
 www.chasebuddy.com website. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out.
 (2)  A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an
 overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term ‘businessman’ refers to
 every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/its independent
 professional or commercial activity.
 § 2 Conclusion of the contract
 (1) The subject-matter of the contract is the selling of products  .
 (2) As soon as you place the respective product on our website, we shall submit to you a binding offer to conclude a contract via the online
 shopping cart system under the conditions specified in the item description.
 (3) The contract is concluded via the online shopping cart system as follows:
 The goods  intended for purchase are placed in the "shopping cart". You can call up the "shopping cart" using the corresponding button in the
 navigation bar and make changes there at any time.
 After clicking the button "Checkout" or "Proceed to order" (or similar designation) and entering the personal data as well as the payment and
 shipping conditions, the order data will finally be displayed to you as an order overview.
 If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will
 either be taken to the order overview page in our online shop or forwarded to the website of the provider of the instant payment system.
 If you are forwarded to the relevant instant payment system, choose and/or enter your data as appropriate. Finally, on the website of the
 provider of the instant payment system or, after you have been directed back to our online shop, the order data will be displayed as an order
 overview.
 Before submitting the order, you have the option once more to review or change (you may also use the "Back" button on your web browser)
 any information on the order summary page, or to cancel the purchase.
 By sending the order via the corresponding button ("order with obligation to pay", "buy" / "buy now", "order with obligation to pay", "pay" / "pay
 now" or similar designation) you declare the legally binding acceptance of the offer, whereby the contract is concluded.
 (4) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a
 partially-automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one, and
 that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by a
 SPAM filter.
 § 3 Special agreements related to the offered payment methods
 (1) Payment via Klarna
 In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna") we offer the
 following payment options. Each payment is made to Klarna:
 Invoice ("Pay Later"): The Klarna invoice conditions for Germany can be found
 under https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice
 ; the conditions for the option to extend the payment term
 can be found under https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/due_date_extension
 .The Klarna Invoice Terms and
 Conditions for Austria can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/invoice
 ; the terms for the option to
 extend the payment term can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/due_date_extension
 .
 Instant bank transfer (‘Pay Now’)
 For more information on Klarna and Klarna's Terms of Use for Germany, please
 visit https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user
 and https://www.klarna.com/de/
 .
 For more information on Klarna and Klarna's Terms of use for Austria, please
 visit https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/user
 and https://www.klarna.com/at/
 .
 (2) SEPA direct debit
 When paying by SEPA direct debit, you authorize us by issuing a corresponding SEPA mandate to collect the invoice amount from the
 specified account.
 The debit note is collected within a period of  14 days after the conclusion of the contract.
 The deadline for the sending of the pre-notification has been shortened to 5 days before the due date. You are obligated to ensure that the
 account in question possesses sufficient covering funds on the due date. If a return debit note comes into play on account of a situation in
 which you defaulted on your obligation, you have to pay the incidental bank charge.
 § 4 Right of retention, reservation of proprietary rights
 (1) You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship.
 (2) The goods remain our property until the purchase price is paid in full.
 § 5 Warranty
 (1) The statutory warranty rights are applicable.
(2) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it is
 delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it
 shall have no effect on your legal warranty claims.
 (3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to be agreed if you were
 informed of the same by us before submitting the contractual declaration and the deviation was expressly and separately agreed between the
 contracting parties.
 § 6 Choice of law
 (1) German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by
 the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt
 principle).
 (2) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.
 II. Customer information
 1. Identity of the seller
 Santino Schenkwitz
 Drosselweg 4
 14656 Brieselang
 Germany
 Telephone: 017645684325
 E-Mail: info@chasebuddy.com
 Alternative dispute resolution:
 .
 The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under
 https://ec.europa.eu/odr
 We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.
 2. Information regarding the conclusion of the contract
 The technical steps associated with the conclusion of the contract, the contract conclusion itself and the correction options are executed in
 accordance to the regulations "conclusion of the contract" in our standard business terms (part I.).
 3. Contractual language, saving the text of the contract
 3.1 Contract language shall be English.
 3.2 The complete text of the contract is not saved with us. Before the order is sent, via the online - shopping cart system the contract data can
 be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legally-mandated
 details related to distance selling contracts and the standard business terms are re-sent to you via e-mail.
 4. Main features of the product or service
 The key features of the goods and/or services can be found in the respective quote.
 5. Prices and payment arrangements
 5.1 The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all the price components,
 including all the incidental taxes.
 5.2 The dispatch costs that are incurred are not included in the purchase price. They can be viewed by clicking the appropriate button on our
 website or in the respective quote, are shown separately over the course of the order transaction and must additionally be borne by you,
 insofar as free delivery is not confirmed.
 5.3 If delivery is made to countries outside of the European Union, we may incur unreasonable additional costs, such as duties, taxes or
 money transfer fees (transfer or foreign exchange fees charged by the banks), which you must bear. 
5.4 You must also bear the costs arising from money transfers in cases in which the delivery is made to an EU Member State, but the payment
 is initiated outside of the European Union.
 5.5 The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the
 respective quote.
 5.6 Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded
 become payable immediately.
 6. Delivery conditions
 6.1 The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our
website or in the respective quote.
 6.2 If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during
 shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This
 condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has
 otherwise been appointed to execute the shipping operation.
 7. Statutory warranty right
 Liability for defects is governed by the “Warranty” provisions in our General Terms and Conditions of Business (Part I). 
These SBTs and customer details were created by the lawyers specialising in IT law who work for the Händlerbund, and are constantly
 checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and assumes liability in case warnings
 are issued. More detailed information can be found on the following website: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agbservice
 

Find your awnsers here

What payment methods do we accept?

We accept the following payment methods:

-SEPA direct debit

-Credit card (via Klarna)

-Bank transfer (via Klarna)

-Purchase on invoice (via Klarna)

-Google Pay

-Apple Pay

-American Express

Do you ship internationally?

Yes, we offer worldwide shipping.

How much does shipping cost?

-Germany: €2.95 per order

-International: Shipping costs depend on the total order value.

How long does delivery take?

-Germany: 3-7 business days

-International: 2-8 business days after order confirmation (depending on the payment method).

Please note that deliveries do not take place on Sundays or public holidays.

Can I return my order?

Yes, you have the right to withdraw from the contract within 14 days without giving any reason.

How do I initiate a return?

To exercise your right of withdrawal, please contact us at:

support@chasebuddy.com

When will I receive my refund?

We will refund the payment within 14 days of receiving your cancellation request. We may withhold the refund until we receive the returned goods or proof that you have sent them.

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the item is defective.

How can I contact customer support?

You can reach us via email at: support@chasebuddy.com