FAQ
Find your awnsers here
What payment methods do we accept?
We accept the following payment methods:
-SEPA direct debit
-Credit card (via Klarna)
-Bank transfer (via Klarna)
-Purchase on invoice (via Klarna)
-Google Pay
-Apple Pay
-American Express
Do you ship internationally?
Yes, we offer worldwide shipping.
How much does shipping cost?
-Germany: €2.95 per order
-International: Shipping costs depend on the total order value.
How long does delivery take?
-Germany: 3-7 business days
-International: 2-8 business days after order confirmation (depending on the payment method).
Please note that deliveries do not take place on Sundays or public holidays.
Can I return my order?
Yes, you have the right to withdraw from the contract within 14 days without giving any reason.
How do I initiate a return?
To exercise your right of withdrawal, please contact us at:
support@chasebuddy.com
When will I receive my refund?
We will refund the payment within 14 days of receiving your cancellation request. We may withhold the refund until we receive the returned goods or proof that you have sent them.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective.
How can I contact customer support?
You can reach us via email at: support@chasebuddy.com